Dianping group buy: how deals and vouchers work in Malaysia
A Dianping (大众点评) group buy is a deal the customer pays for in the app in advance, as a set meal or a cash voucher, then shows as a code or QR code at your store. You redeem it and the platform settles the payment. Deals go live on Dianping and Meituan (美团), and you never handle RMB.
Code · show in storeStaff scan or key in the code; the platform settlesBuy
REDEEMED
Set meal · 团购套餐One price
Signature set for two
Fixed dishes · sample name
Code · show in storeStaff scan or key in the code; the platform settlesBuy
Deal mock-up · not real data
01
01 - How it works
How does a Dianping group buy work?
Redeem in store · scan or key in
01
Design the deal
Choose a set meal or a cash voucher and set its contents, price, validity and participating outlets.
You
02
Platform review
Every new deal is reviewed before it goes live, usually in 3-5 days, then listed on Dianping and Meituan at the same time.
3-5 days
03
The customer buys
They pay in the app and receive a coupon code or QR code.
Paid in the app
04
Redeem in store
The customer shows the code or QR code, and staff scan it or key it in to redeem.
Scan or key in
05
The platform settles
Redeemed deals are settled by the platform, which collects the RMB and pays you out.
Platform collects and settles
02
02 - Two formats
What is the difference between a set meal and a cash voucher?
Dianping has only these two group-buy formats today. A set meal (团购套餐) sells a fixed combination of dishes or services at one price; a cash voucher (代金券) is bought in the app and spent against the bill in store. Dianping's official case studies use both, and a Hong Kong case combined vouchers with set meals to generate 80M+ in gross transaction valueDianping official case (Hong Kong).
团购套餐Set meal
Signature set for two · one priceSample name · fixed dishes or services
Customer buys
A fixed set of dishes or services at one price.
Works for
A store with a signature dish or a fixed menu.
Case
Osaka: a signature set meal sold 30k+, with 90% positive reviewsDianping official case (Osaka).
代金券Cash voucher
RM100RM100 off the billSample value
Customer buys
A voucher spent against the bill: what they pay is what it is worth in store.
Works for
A wide menu, or a store that wants a higher average spend.
Case
Singapore, Tung Lok / Dancing Crab: tiered vouchers across 13 outlets, average order value +100%Dianping official case (Singapore).
03
03 - Deal rules
What rules should I know before listing a deal?
Most of them are yours to set: validity, usable dates, refund rules and the discount are all chosen when you list; the platform reviews deals and settles payment.
01You set the validityThere is no platform limit; you decide how long a deal stays valid.
02Usable datesA deal can be limited to the dates you choose when you list it.
03Refunds go through the platformYou can set refund rules; customers are refunded through the platform to their own account, not through you.
04No minimum discountDianping sets no minimum discount; how generous a deal is stays your call.
053-5 days to approveEvery new deal goes through platform review before it goes live, usually in 3-5 days.
06Scan or key inScan the customer's QR code or key in the code to redeem.
04
04 - The platform's view
Why does Dianping want overseas merchants to run deals?
Deals are how Dianping checks and completes a merchant's details and gets genuine reviews. Tao Xuexuan, Meituan vice president and general manager of the Dianping business unit, told 36Kr that transactions have never been a KPI for Dianping.
When a merchant lists deals, the platform verifies its name, address, phone number and opening hours, asks for its menu, and helps add recommended dishes and in-store photos. Deals also help visibility: platform data shows merchants with group-buy deals get 30% more impressions on average.
Store details checkedName, address, phone and opening hours, plus the menu and photos.
Genuine reviewsDeals are one way the platform brings in genuine reviews.
05
05 - Our service
What does our group-buy service include?
Group buy is part of the Full Package (全包套餐) from MerchantNgin (赢商), Dianping's official partner in Malaysia, together with the verified listing (商户通): verification makes your page complete and trusted, and deals give customers a reason to buy. We handle the Chinese-platform side; you supply your store materials.
Deal design: set meals and cash vouchers built around your menu or services.
Listing and operations: deals go live on Dianping and Meituan, and we keep them running.
Pricing: deal prices set around your menu, customers and store.
How long does Dianping group buy take to start, and what does it cost?
Verification and go-live typically take 2-4 weeks once your store materials are complete. The service is annual with a 1-year minimum, and the full proposal and quote follow a free consult tailored to your store.
2-4 weeks
To go live once materials are complete
Platform review takes 3-5 working days; the wait is usually for store photos and materials.
1 year
Minimum term · annual service
Plan and quote follow a free consult for your store.
+698%
Malaysia F&B payment orders, National Day 2025 peakDianping Advertising, 2025 National Day outbound travel data report
Daily active users +26%.
Plan the timing early. During China's 2025 National Day holiday, Dianping's Malaysia F&B payment orders peaked at +698% and daily active users at +26%Dianping Advertising, 2025 National Day outbound travel data report. A deal is best live before peaks like that.
The MerchantNgin client dashboard, now in development, will let you submit new set meals and vouchers online and track their progress.
We serve merchants in person in the Klang Valley (KL + Selangor); for other areas, please ask us.
07
07 - FAQ
Group buy: frequently asked questions
How is a Dianping voucher redeemed?
The customer shows a coupon code or QR code at your counter, and staff scan the QR code or key in the code to redeem it. The customer has already paid for the deal in the Dianping or Meituan app, and the platform settles it once it is redeemed, so you never handle RMB yourself.
What are the rules for a Dianping group-buy deal: validity, refunds and approval?
Mostly yours to set. There is no platform limit on validity, you can set the dates a deal can be used, and Dianping sets no minimum discount. You can set refund rules, and customers are refunded through the platform to their own account, not through you. A new deal goes through platform review, which usually takes 3-5 days.
How do I get paid for group-buy sales?
The platform settles redeemed deals. Customers pay for the deal in the Dianping or Meituan app, so you never handle RMB yourself, and refunds go through the platform to the customer's own account, not through you. Our monthly report also lists your orders, so you can see how deals are selling.
What service fee does Dianping charge on group-buy deals?
The platform charges a service fee on group-buy deals, quoted in the free consultation for your store, so we do not list a rate here. MerchantNgin's group-buy work is part of the Full Package, an annual service with a 1-year minimum, and its price also comes with the full proposal after the consultation.
How do I start Dianping group buy in Malaysia?
Book a free consult. Group buy is part of MerchantNgin's Full Package, together with the verified listing: we design and price your set meals and vouchers and list them on Dianping and Meituan. Go-live typically takes 2-4 weeks once your store materials are complete, and the service is annual with a 1-year minimum.
Related
Beyond group buy, what else can Dianping do for your store?